General Information
The Sofia Gold provides gold jewelry and related products through our online store. By using our website, you confirm that you are at least 18 years old and capable of entering a binding agreement.
2. Products
All items are described as accurately as possible.
Since many pieces are handcrafted or made from natural materials, slight variations in color, weight, or design may occur.
Product availability may change at any time without notice.
3. Pricing
Prices are listed in USD.
We reserve the right to change prices at any time.
Any promotions or discounts are subject to change or cancellation without notice.
4. Orders
By placing an order, you confirm that:
All information you provide is accurate and complete.
You agree to these Terms and Conditions.
We reserve the right to refuse or cancel orders suspected of fraud or incorrect information.
5. Payment
We accept major credit/debit cards and other payment options shown at checkout.
Payment must be completed before an order is processed and shipped.
6. Shipping
Processing time: 5-10 business days].
Delivery time depends on your location and shipping method.
We are not responsible for delays caused by shipping carriers or customs.
Once the package is shipped, we are not responsible for lost or stolen packages.
7. Returns & Exchanges
For hygiene and quality reasons, all sales are final, unless the item arrives damaged or incorrect.
If you received a damaged item:
Contact us within 48 hours of delivery.
Provide photos and your order number.
We will review the case and offer a replacement or store credit.
8. Jewelry Care
Our gold products require proper maintenance. Damage caused by improper care, chemicals, or water exposure is not covered by warranty.
9. Warranty
We offer a 30-day warranty for manufacturing defects only. Damage from wear and tear or accidental damage is not covered.
10. Intellectual Property
All photos, designs, videos, logos, and product descriptions on The Sofia Gold website are property of The Sofia Gold. Unauthorized use is prohibited.
11. Privacy Policy
We respect your privacy. Personal information provided during checkout is used only for order processing and customer service.
12. Limitation of Liability
The Sofia Gold is not responsible for:
Allergic reactions
Misuse of products
Delays in shipping
Losses caused by third-party services (shipping carriers, payment processors)
You use our products and website at your own risk.
13. Changes to Terms
We may update these Terms and Conditions at any time. Changes take effect immediately when posted on our website.
14. Contact Us
If you have any questions, please contact us:
Email:iraamer@gmail.com
Instagram: The_Sofia_Gold
Phone:+1(305)5044707